The Greater Hyderabad Municipal Corporation (GHMC) provides a robust helpline system to address a wide range of civic issues, including drainage problems, garbage collection, streetlight repairs, and property tax concerns.
With dedicated toll-free numbers, WhatsApp services, and zonal offices, residents can easily report complaints and ensure timely resolutions.
This guide covers all essential GHMC contact details and procedures for lodging complaints effectively.
GHMC Helpline Numbers
Residents can reach GHMC’s primary helplines for various services:
- Toll-Free Number: 040-21111111 or 155304
- WhatsApp Complaint Number: 9848021665 (for sharing photos, videos, and location details)
These numbers are operational 24×7 to address public grievances promptly.
GHMC Drainage Complaints Number
Overflowing drains or sewer blockages can be reported through:
- Toll-Free Number: 155304
- WhatsApp Number: 9848021665
- For localized issues near Secunderabad or other areas, residents can escalate complaints via zonal offices.
GHMC Garbage Collection and Waste Disposal Helpline Number
Missed garbage pickups or complaints regarding Swachh Auto Tippers can be lodged using:
- Helpline: 040-21111111
- WhatsApp: 9848021665
Streetlight Repairs
To report malfunctioning or damaged streetlights:
- File a complaint through the toll-free helpline or use the GHMC grievance portal.
Road Maintenance
For potholes, damaged roads, or emergency road repairs:
- Contact the toll-free number or escalate unresolved issues to zonal commissioners.
GHMC Property Tax Assistance
For property tax-related queries, assessment issues, or GHMC tax payment concerns:
- Call the dedicated property tax helpline at 040-23225397.
Building Approvals and Unauthorized Construction
Residents facing delays in building construction approvals or witnessing unauthorized constructions can contact:
- GHMC’s town planning department through the main helpline for guidance.
GHMC Water Supply and Sewerage Issues (HMWSSB)
For water pipeline damages, sewer overflow, or water supply disruptions:
- Contact Hyderabad Metropolitan Water Supply and Sewerage Board (HMWSSB):
- Toll-Free Number: 155313
- Emergency Helpline: 14420
- Customer Care Center: 040-23300114 / 23433933
- For unresolved complaints, escalate to senior officials at HMWSSB.
GHMC Plastic Waste Management Helpline Number
For concerns related to plastic waste disposal and recycling:
- Telangana State Pollution Control Board (TSPCB):
- Toll-Free Helpline: 10741
- Office Contact: 040-23887500
Private waste management services like Saahas Zero Waste (+91 080 4168 9889) also assist with sustainable plastic waste disposal in Hyderabad.
GHMC Zonal Contact Details for Localized Complaints
GHMC operates zonal offices to address localized issues efficiently. Below are key contacts:
| Zone | Contact Number | Email/Additional Info |
|---|---|---|
| LB Nagar | 040-24142636 | dc1-ghmc@gov.in |
| Kukatpally | 040-23707766 | zckz.ghmc@gmail.com |
| Charminar | 040-29330671 | zcs.ghmc@gmail.com |
| Serilingampally | 8314353204 | zc.west.ghmc@gmail.com |
| Khairathabad | 040-23322978 | zcc.ghmc@gmail.com |
| Secunderabad | 040-27807321 | zc.north.ghmc@gmail.com |
For specific circles within these zones, residents can contact Deputy Commissioners or Assistant Municipal Commissioners directly.
GHMC Online Complaint Registration
Also the avaliability of GHMC online grievance redressal system is available for filing complaints electronically. Steps include:
- Visit the official GHMC website.
- Navigate to the “Grievance Redressal” section.
- Fill out the complaint form with details like name, contact information, issue description, and location.
- Attach supporting documents or photos if needed.
- Submit the form and note down the reference number for tracking.
Emergency Contacts for Escalation
In case of unresolved complaints or emergencies like collapsed buildings or severe drainage issues:
- Approach your zonal office directly.
- Escalate unresolved matters to senior officials such as Zonal Commissioners.
- For critical delays, contact the Mayor (mayor.ghmc@gov.in) or Municipal Commissioner (commissioner-ghmc@gov.in).
The GHMC helpline system is a vital resource for Hyderabad residents to address civic issues efficiently. Whether it’s drainage problems, garbage collection delays, streetlight repairs, or property tax queries, GHMC ensures multiple channels for grievance redressal.
By utilizing these services effectively whether through toll-free numbers, WhatsApp helplines, or zonal offices, you can contribute to making Hyderabad a cleaner and more organized city while ensuring your concerns are resolved swiftly.
